MB Motor Services

For Valued Servicing

Terms & Conditions

These Terms & Conditions do not restrict your statutory rights.

GENERAL

  1. These Terms & Conditions are intended to contain all the terms of the agreement between myself MB Motor Services and you (the Customer) in relation to the vehicle repair, servicing and/or other work described on your quotation or invoice.  If you wish to rely on any further amendment or addition that you require, you should ensure it is confirmed in writing by one of our duly authorised representatives.
  2. If we discover and/or agree any variation from the initial Agreement in terms of the work required or Goods to be supplied, this shall be put in writing on your quotation or invoice and shall be deemed to be an amendment to the original Terms & Conditions rather than constituting a new Agreement. All work carried out that is extra to the initial quotation, can be confirmed verbally with the customer by a telephone conversation with full cost of repair being agreed. Once the customer has verbally authorised and agreed to the extra work, MB Motor Services will interpret this as a legally binding contract with the customer.
  3. You agree that you are either the owner of the vehicle or that you are duly authorised by the owner to enter into this agreement for the work to be done on the vehicle on these terms.

 

QUOTATION

  1. Our quotation is based upon the estimated cost of repair; servicing and or other work supplied and is valid for 30 days from the date of issue to you.
  2. Any estimate is based on the standard or published price for the repair, servicing or other work involved at the time of the estimate. If the manufacturer or other supplier of the products changes the published price after the date of the estimate, we will notify you of any consequent increase in the estimated price.
  3. If the information required to produce a quotation is given without having had access to the vehicle (i.e. by telephone), we reserve the right to revise the quotation in the light of more accurate information and any corresponding adjustment to the work and/or parts required.

 

COMPLETION OF WORK AND PAYMENT

  1. We will use our best efforts to do work within any time estimate that we have given you; we will not be held liable for any consequential delays that are beyond or outside our control.
  2. You have the right to cancel at any time.  We will charge you only for repair, servicing or other work completed and parts actually supplied or fitted and a reasonable amount for any work actually done.
  3. We shall be entitled to sub-contract all or any part of the work and will be responsible for the quality of the sub-contractors’ work.
  4. We will notify you when the work is complete and the vehicle is ready for collection and (unless you have a credit account with us, in which case you must comply with the terms agreed in relation to the operation of such account) you will be required to pay for the repair, servicing or other work upon collection of the vehicle.
  5. All payments must be made in cash or, unless we have agreed to accept a cheque, in which case the cheque must be drawn on a UK clearing bank (with valid identification).
  6. We are entitled to retain the vehicle until you have paid in full for the repair, servicing and/or other work undertaken and completed.
  7. If you fail to pay the full amount due and to collect the vehicle within 7 days of being notified that the work is complete, we may charge you for the storage of that vehicle commencing from the end of the 7 day period – you will be given prior notification of any charges.
  8. If the vehicle has not been collected within 3 months of being notified that the work has been completed and the vehicle is ready for collection, we may (after giving you 7 days notice of our intention to do so if you have not paid the full amount due and collected the vehicle before such notice expires) sell the vehicle and deduct the amount owing to us (including statutory interest, storage charges and the costs of sale) and pay the balance to you.
  9. We will retain all parts replaced during any work done although you the customer may inspect the part after the work has been completed, except for any to be returned under warranty or service exchange arrangements, until the vehicle is collected, and will be free to dispose of them in accordance with the statutory waste disposal regulations if you do not specifically ask for them when collecting the vehicle.

 

LOSS, DAMAGE AND LIABILITY

  1. In the event of any claim or concern regarding the service received you should firstly contact  Martin Bint
  2. Our warranty is additional to your statutory rights and is not affected by any change of ownership of the vehicle.
  3. You must observe the instructions for use, cautionary notices and other technical notices and information we supply you with the repair, servicing and/or other work. Failure to do so may nullify any warranty given.
  4. Except where you are acting as a consumer, and except for fraud or for death or for personal injury resulting from our own negligence, we limit our liability for any breach of this agreement to the amount you have paid for the work and/or goods provided and expressly exclude all liability for loss of profit, goodwill or contracts and for any indirect, consequential or economic loss.
  5. You should remove any items of value from the vehicle that are not fixed to the vehicle as we will not accept any liability for loss or damage to these whilst in our possession.
  6. We may use information provided by you and/or concerning your vehicle now and in the future:
    1. to provide you with information on products and services for marketing purposes; and/or
    2. for market research; and/or
    3. to track sales data.

CANCELLATION RIGHTS AND CUSTOMER LIABILITY

  1. Should you decide for whatever reason to terminate the agreement (cancellation), then you will not be liable for any charges  unless there have been costs incurred on your behalf. Possible scenarios include:

    1. A special order or non returnable item that you have requested us to order or acquire
    2. The cost of re-assembling  the vehicle should it be part way through a job that you have authorised
    3. A service which we subcontract and which incurs us costs if you fail to give us reasonable notice of your intention to cancel.

You will be required to pay for all parts and labour used up to the point of termination, however you will not be liable for our loss of revenue or profit should you terminate the agreement.